Effective Date: 01/01/2025

Lili Co. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and share your personal information. By using our website and services, you consent to the practices described in this policy.

1. Personal Information We Collect

We may collect the following types of personal information:

Identifiers: Name, email address, phone number, mailing address, and other contact details.
Account Information: Username, password, and other credentials used to access our services.
Payment Information: Credit card numbers, billing addresses, and other payment-related information.
Usage Data: Information about how you interact with our website, such as IP address, browser type, pages visited, and time spent on the site.
Communication Data: Records of your communications with us, including emails, chat messages, and customer service inquiries.

2. How We Use Personal Information

We use your personal information for the following purposes:

Service Delivery: To provide, maintain, and improve our services.
Account Management: To manage your account, process transactions, and provide customer support.
Communication: To send you updates, promotional materials, and other information related to our services.
Security: To detect and prevent fraud, unauthorized access, and other illegal activities.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Sharing of Personal Information

We may share your personal information with:

Service Providers: Third-party vendors who assist us in providing our services, such as payment processors, hosting providers, and customer support services.
Affiliates: Companies that are part of our corporate group, for purposes consistent with this Privacy Policy.
Legal Authorities: When required by law or to protect our rights and safety.

Important: SMS consent is not shared with third parties or affiliates for marketing purposes.

4. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: Request access to the personal information we hold about you.
Correction: Request corrections to any inaccurate or incomplete information.
Deletion: Request the deletion of your personal information.
Objection: Object to the processing of your personal information for certain purposes.
Data Portability: Request a copy of your personal information in a structured, commonly used format.

To exercise these rights, please contact us at [Insert Contact Information].

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Lili Co.
admin@luxelilico.com

(512) 201-6116

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Lili Co. This includes SMS messages for appointment scheduling, appointment reminders, post-visit instructions, lab notifications, and billing notifications. Message frequency varies. Message and data rates may apply. See privacy policy at https://www.luxelilico.com/privacy-terms-of-service. Message HELP for help. Reply STOP to any message to opt out.

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